EMERY Travel (The operator) offers to provide the services specified in an order subject to the conditions of hire set out below.
Please take the time to read our terms and conditions before you use any of our products and services. By using our services, you agree and are subject to terms and conditions.
All bookings are made between the customer and EMERY Travel (the operator). As Operator, we are responsible for bookings and transport services and will not transfer our responsibility as principal in the contract to drivers or any other parties.
All responsibility for your booking is with EMERY Travel. Each Booking constitutes a Contract between EMERY Travel (as principal), and the Passenger. Please see further details below on should you need to contact us regarding your booking or any issues you may have.
Your booking is not secured until you receive a confirmation letter which will be sent by email only. Please check your booking confirmation carefully and inform us of any errors. If there are any changes to the booking, we request to notify the operator as soon as possible.
We will endeavor to check all flight details supplied to us by the hire, but the operator cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the hire.
We reserve the right to refuse or terminate any booking if it is not felt to be genuine.
All fares quoted are for your original journey and any diversions or stops over’s will be charged at a reasonable rate. The price quoted by the operator shall be based on the driver’s chosen route between the Collection Address and the Customer’s destination. Should the Customer wish to take a specific route (which is different to that taken by the operator) the operator reserves the right to charge the customer an additional charge in relation to that Booking.
EMERY Travel are responsible for all drivers working for the Company whether on an employed, self-employed or fulfilment basis. For any queries relating to our drivers, please do not hesitate to contact us.
Passenger(s) are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage/s. Our drivers will offer help with your luggage at the passenger’s discretion. Luggage delivery will be to the door of the premises. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the hire should take extra care when opening the luggage compartment of the Passenger Vehicle.
Any passenger leaving possessions or items in the vehicle do so at their own risk. Items left in the vehicle may require extra charges to be returned.
If any property is found in a Passenger Vehicle, we will inform the passenger immediately to arrange the return. If we are not able to contact customers through all available means. We will store this for 28 days.
All Passengers are required to use seatbelts at all times. the operator will allow unaccompanied children less than 14 years of age to travel alone in a Passenger Vehicle. When booking a journey for any child less than 14 years of age the Passenger(s) must inform the operator that a child will be travelling. the operator does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle.
The operator reserves the right to delegate to a Fulfilment Partner in any manner any or all of its obligations under any Contract to any third party or agent Fulfilment Partner.
You acknowledge that the operator will provide a Fulfilment Partner in locations where the operator does not have Drivers available. Where a Booking uses a Fulfilment Partner, each Contract for Services is between us EMERY Travel and the Fulfilment Partner. As such, we are the disclosed agent for each Fulfilment Partner and will arrange and agreeing Bookings between you and the Fulfilment Partner. We will pass on the customer’s details to the Fulfilment Partner relevant to the booking only.
EMERY Travel will remain responsible for any Fulfilment Partner working for us and will be under a contract of services. The operator shall check that each Fulfilment Partner maintains motor liability insurance, regulatory and all other compliance obligations required by law and for good practice in the location in which the Fulfilment Partner provides Passenger Services.
Where a Booking uses a Fulfilment Partner, EMERY Travel is legally responsible for performing the Booking and assuring that the Fulfilment Partner carries out the booking as agreed. We are at all times fully responsible for providing you with any issues, and customer service assistance and will at all times act as the point of contact for you for customer service questions. Please contact the booking office for any customer service queries.
Traffic delays caused by bad weather conditions closed roads or for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff will not constitute any liability on the part of the company or the driver. We may cancel all services and refund in the event of circumstances beyond our control.
No responsibility or liability whatsoever can be accepted by the operator for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognize in transport such as ground transportation that vehicles can be late as a normal cause of business without negligence on behalf of the operator (typically due to previous customer delays, traffic, accidents and mechanical problems).
If any driver is delayed by more than 60 minutes with one of our vehicles getting to the passengers and we are unable to replace a delayed vehicle within 1 hour and 30 minutes and the hire chooses to make their own alternative travel Arrangements they may be entitled to a refund of the deposit paid to the operator only.
If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver or the operator will be held liable for any loss incurred for eg missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Should the vehicle allocated to the journey have a mechanical issue prior to the journey or on the journey, the operator will ensure that we find an alternative driver for the journey. Failure to find an alternative vehicle will mean that EMERY Travel will return any monies paid by the customer already. EMERY Travel will not be liable for any other costs incurred.
At all pickup locations within London and surrounding areas a free 15 minutes for waiting or loading when picking up Passenger(s). In the event that all booked Passenger(s) have not boarded the Passenger Vehicle within 15 minutes of the stipulated time, the Company reserves the right to charge the Customer a Waiting Time Fee proportionate to the delay in departure from the Collection Address, which will, for the avoidance of doubt, include the first 15 minutes. A charge of 0.80p per minute will be incurred for waiting. Fares are based on a direct trip with passengers being ready to travel at the time specified.
When a passenger(s) has booked an airport pick-up, the driver will wait up to one hour from the time the flight lands. From a train station or cruise terminal, the driver will wait up to one hour from the booking time. If the passenger doesn’t meet the driver within this time frame or does not contact the operator to let us know their current status, it is considered to be a no-show. Bookings made either by telephone or online that were intended to be on a cash basis with the driver will have to be secured by a debit or credit card and the card will be charged if a no-show occurs. Bookings that have been pre-paid by debit or credit card will not receive a refund if the passenger is a no-show.
If the hire flight, train, or ship has been cancelled the passenger needs to contact the operator to make alternative arrangements.
All payments can be made in cash or credit/debit card. In the case of card payments, your card will be charged before or on the day of the journey. In the event of a cash booking, you may pay the driver cash (GB £) at the end of your journey.
When making a booking for Cash Services, the contract shall be made as between the operator, and the Customer in relation to Cash Services and such Contract shall be subject to these Terms, and any reference in these Terms to the Company shall be a reference to the operator in relation to the provision of the Cash Services and these Terms shall be considered to be the terms of trading between the operator and the Customer.
Except when otherwise stated, all quotations are given Inc VAT and hire charges payable pursuant to this agreement will attract VAT at the rate applicable from time to time. the operator will deliver a valid VAT invoice to the hirer or in the case of a credit account on the 15th day and the last day of the month in which the order was placed.
The operator shall be entitled to vary the Price List from time to time by giving not less than 5 Business Days written notice to the Customer.
Attraction tickets that the operator purchase on behalf of the hire is subject to terms and conditions of the attractions ticket office and the operator is not responsible for their terms and conditions and any cancellations, amendments and late arrival.
The operator has a no smoking in the vehicle and a no-alcohol policy.
Some Food and soft drinks can be consumed in the vehicle only with the permission of the driver.
We do provide child car seats, subject to availability when booking.
The operator and their vehicles/ Fulfilment Partner are licensed by the local authority and have full private hire’s insurance.
The operator takes complaints very seriously, we would like you to contact us by email and we will reply as soon as possible.
A charge will be applied for any journey that does not start or finish in Central London. The charge will be worked out in distance by miles from our base to the pickup address.
Our prices are based on the journey starting or the ending point W1 London UK.
Any costs incurred on the journey (including parking costs and toll costs) will be charged at cost. If parking tickets are issued to our drivers/vehicles as a result of passenger Instructions then the hire named on the booking will incur additional costs to cover these.
Please note that after a journey of 10 hours a meal allowance of £25 would be raised for the driver’s meal.
We as the operator do understand when a flight lands it can take a while to go through the procedures at the Airport. Your driver will go into the terminal at your requested pickup time when the flight lands.
Meet & Greet Service includes 45 minutes of free waiting time, to avoid NO SHOW, afterwards guests need to contact operator to authorize extra waiting on a charge of 0.60p for every minute will be incurred and any extra parking is required. The train stations and cruise terminals are allowed free waiting time of 30 minutes from the booking time afterwards a charge of 0.60p per minute will be incurred and any extra parking costs.
To secure your booking, you can pay the full amount of the transfer prices via Credit card or alternatively you can pay a 50% deposit on all transfer prices via PayPal and the balance on the day of the transfer in cash to the driver. A 3.9% credit/debit card fees apply.
The operator does not store credit card details nor do we share customer details with any third parties. All information received via email or forms will be deemed private and will never reach any other person outside, never has and never will share your information with any third party company.
A gratuity/tip paid to the driver would be 100% preferred in cash or any other currency.
To make a cancellation Email must be sent to the operator on the contact us link. To make a cancellation for a booking within 24 hours before the journey is a 100% charge and 24 hours before the journey no charge.
Cancellation for the 16, 20, 25, 30, 35, 40, 52, Seater minibus/coach we require a minimum of 14 days’ notice before the date for a 100% refund, 10 days before the journey would be a 50% refund and 7 days before the journey pick up day no refund.
Pre-paid bookings (card payments in advance) will be refunded in a maximum of 7 working days from the moment of cancellation.
We reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees. In these circumstances, no refund will be made. If any of our vehicles are damaged as a result of passengers’ actions, we will charge the hire named on the booking the full amount, to rectify the vehicle and for time lost whilst the vehicle was taken out of service.
On the following dates: December 24th, 25th, 26th and 31st, as well as on January 1st, our fares will be 50-70%% higher than our standard fares because of driver’s availability. During seasonal periods there is a limited number of drivers available.
When booking, we advise the hire(s) to tell us in advance the correct number of passengers and the correct number of luggage items that are travelling on a particular journey. We will not carry more passengers than the licensing allows or any excess luggage which is not in accordance with the law’s weight limit. If we can, we will arrange other vehicles for the extra passenger(s) or extra weight luggage. This will be charged as a new booking to be paid in cash to the driver or the hire will have to make their own arrangements.
Customers must inform the operator at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals should be carried in a suitable box or cage, if appropriate and/or be suitably restrained. The operator and/or the Driver reserve the right to cancel a booking on arrival if the Company has not been informed of the Customer’s requirement to carry an animal in the Passenger Vehicle. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.
The Information, Software, Products, And Services Included in or Available Through the operator site may Include Inaccuracies or Typographical errors. Changes are periodically added to the Information Herein. The operator and/or its Suppliers may make improvements and/or changes in the operator site at any time. Advice Received Via the operator Site Should not be relied upon for Personal, Medical, Legal Or Financial Decisions and you Should Consult an Appropriate Professional for Specific Advice Tailored to your Situation.
The operator and/or its Suppliers make no Representations About The Suitability, Reliability, Availability, Timeliness, And Accuracy of the Information, Software, Products, Services and Related Graphics Contained on the operator site for any purpose. To the Maximum Extent Permitted By Applicable Law, as a Such Information, Services, Products, Services and Related Graphics are Provided “as is” without warranty or condition of any kind. the operator and/or its Suppliers Hereby Disclaim All Warranties And Conditions with Regard to this Information, Software, Products, Services And Related Graphics, Including All Implied Warranties Or Conditions of Merchantability, Fitness for a Particular Purpose, Title And Non-Infringement.
To the Maximum Extent Permitted By Applicable law, in no event shall the operator and/or its suppliers be liable for any direct, Indirect, Punitive, Incidental, Special, Consequential Damages or any Damages Whatsoever Including, Without Limitation, Damages for loss of use, Data or Profits, Arising of or in any way connected with the use or performance of the operator site, with the delay or inability to use the operator site or related Services, the Provision of or Failure to Provide Services, or for any Information, Services, Products, Services and Related Graphics Obtained Through the operator site, or Otherwise Arising out of the use of the operator site, Whether based on contract, Tort, Negligence, Strict Liability or otherwise, Even if the operator Minibus or any of its Suppliers has been Advised of the Possibility of damages. Because some states/jurisdictions do not allow the exclusion or Limitation of Liability for Consequential or Incidental damages, The above Limitation may not apply to you. If you are dissatisfied with any portion of the operator site, or with any of these terms of use and you’re sole and exclusive remedy is to discontinue using the operator site.
The operator uses Google Maps to improve the Website user experience for our customers. However, the operator does not assume any responsibility for the map’s accuracy, distance or time displayed by Google Maps. This is a third-party service.
Last Updated 22nd August 2022
