For a standard pickup, your driver will always wait for 30 minutes before leaving the pickup point. The first 15 minutes are free of charge; you will only be charged for the remaining 15 minutes. If you realize that you may be delayed, we recommend calling us so that we can try and find an alternative solution for you.

For airport or train-station pickups, your driver will wait for 60 minutes free of charge. By providing your flight or train number upon booking, your driver is able to track your actual arrival time and will adjust your pickup time accordingly. If the delay is very long, the driver may not be able to wait. In this case we will always try to contact you to work out an alternative solution.